DHL Same Day Customer Service is there for you 24 hours a day, 7 days a week, 365 days a yearalways available to help you meet any shipping challenge. Watch how your package travels with DHL and learn how we can help you with each step of the journey. One of our expert agents will respond to your inquiry promptly! Our Supply Chain division creates custom solutions for enterprise-sized organizations. One of our expert agents will respond to your inquiry promptly! Can arise when delivering ship spares to a foreign ship at anchor, aircraft parts to an aircraft on ground or to a customers own bonded warehouse. All rights reserverd. Charges vary based on the government requirements. This default service covers any import of a non-document shipment for which DHL has used its own credit line with Customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of receivers. Accelerate clearance with a disbursement agreement. Stay up-to-date on important customs regulations. If you have other shipping reference numbers. Calls to DHL UK phone numbers beginning 084 cost 7 pence per minute, plus your phone companys access charge. Deutsche Post is a German logistics company, and DHL International GmbH (DHL) is its world-famous division. Any shipment that has been in the DHL warehouse for 20 calendar days without entry must be reported to CBP as eligible for General Order. Fast, secure domestic delivery services for parcels and documents. Watch how your package travels with DHL and learn how we can help you with each step of the journey. Among DHL services are DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL Freight. We provide standardize services that effectively support the customs clearance process. Customer Service Representatives that speak more than 10 languages, A single contact for all your shipping and service needs, Order placement by phone, e-mail and online. Call 01 8701590 to speak to DHLs sales team of International Experts. All U.S. Department of State (DOS) shippers must be approved in advance by DHL. Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture. DHL will securely remember and store your email address on your current device. View guidelines and restrictions about the items you want to ship to and from various countries. Obtaining Permits & Licenses for FDA Entry Preparation. Customers who wish to self-process to avoid PN charges must provide a detailed shipment description and the FDA PN confirmation number (10 digits) on the Commercial Invoice, and also on the shipment waybill in the description section. Find out how DHL Express fits into the wider picture of the customs clearance process. Upon customers request and receipt of customers application, DHL will purchase a continuous bond on the customers behalf. 1800 209 1345. They claim to have innovative solutions for both long and short-distance deliveries that are designed specifically for different customer needs. 18 Ronghua Nanlu, BDA Beijing 100176 P.R . Get information and advice about the documents needed to accompany your shipment. 4 % of reviewers recommend DHL Company Reviews Questions DHL made you happy Strengthen your review by uploading photos & videos. View guidelines and restrictions about the items you want to ship to and from various countries. FedEx International Next Flight 1, 2, or 3 day delivery Register now for free. Charges assessed by the warehouse operator for transportation and storage will be passed to the importer. Stay up-to-date on important customs regulations. This is why we developed a special product that helps you skip the phone queue when contacting any customer service department. Charges vary based on the government requirements. Please enable Javascript and refresh page to continue. Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US. View all Tracking FAQ's DHL for Business Shipping regularly? DHL's customer service department is the best place to turn to when you have any questions. 600 567 567. The continuous bond would remain in effect for a year and would cover all entries for the importer of record, through any port, provided the broker has a valid Power of Attorney from the importer or principal. DHL will prepay and charge back for government required certificate fees. East China CS International Hotline: 86-21-55514777 An export declaration is required for shipments exceeding a value threshold. Find your contact Enter your tracking number (s) Find Contact Your tracking number lets us find the right division contact to answer your questions. The app can call any customer service phone number for you and wait on hold in your place. 8,436 talking about this. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. Questions and support for shipment status, delivery and courier pickups. Available to private and business customers. Get tips to understanding duties and taxes when transporting goods across international borders. The company offers an express delivery service to more than 220 countries and territories worldwide. When you have an issue with the DHL service, you want the problem solved immediately. No tracking number? You can easily open a ticket to get technical support. 1800 111 345 +91- 22-66789001 (overseas) You can easily open a ticket to get technical support. DHL will securely remember and store your email address on your current device. Customer Service. Local call . No need to call. You can easily open a ticket to get technical support. Get help and support in MyDHL+ . Apply now for a job at the global logistics company Frontline Office Students & Graduates No need to call us. DHL Express UAE Country Office and ground Operations Facility. Call 0818 725 725 or email ie.customercare@dhl.com to speak to DHL's local Customer Service team, based here in Ireland. The rate is a percentage of the net entered value of the goods. Please enable Javascript and refresh page to continue. DHL will assess a service charge for the following clearance processing that require individual handling: DHL will provide copies of import documentation previously supplied to the importer/ultimate receiver, at an additional cost. Get help and support in MyDHL+ . Whether you need to send a parcel across town or across the world, DHL should have a service to meet your needs. Note: Prior Notice does not include. No matter how good the service DHL provides is, you may experience certain issues or have questions regardless. Discover what makes DHL Supply Chain the perfect fit as your outsourced logistics provider (3PL). Understand how our optimised processes and your shipment details play a critical role in the speedy clearance process. This also includes any overtime charges from the F&WS for instances in which an importer requests clearance outside of the F&WS normal working schedule. Call 0818 725 725 or email ie.customercare@dhl.com to speak to DHLs local Customer Service team, based here in Ireland. DHL-Sinotrans International Air Courier Ltd. Search for the company youd like to call, Click on the name of the company and select. Thats why weve developed the Skip Waiting on Hold product. Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US. Phone: 1-800-225-5345 DHL ExpresSMS for International: +44 7720 33 44 55 Via email by sending your tracking number to track@dhl.com DHL Express Mobile App Easyship customers can track packages directly from your dashboard. Upon customer's request and receipt of customer's application, DHL will purchase a continuous bond on the customer's behalf. Understanding Incoterms rules standardised trade terms for international trading. View all Tracking FAQ's DHL for Business Shipping regularly? Please enable Javascript and refresh page to continue. Duty is applied by U.S. Customs at the time of initial entry and varies depending on contents and origin of shipment. DHL Express has extensive worldwide customs knowledge and experience. All You Need to Know Before Joining, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, getting your money back for a lost DHL package, finding out why your DHL package is on hold, Getting in touch with an incarcerated loved one. Individuals. Do you have a tracking number that isnt 10 digits? Can I change the delivery day or delivery time? Please enable Javascript and refresh page to continue. Understanding Incoterms rules standardized trade terms for international trading. 2023 Deutsche Post AG - All rights reserved. Heres how you can contact DHL customer service: For general questions that you want to ask a DHL customer support rep, dial 1-800-225-5345 and inquire about the info you need. Learn about shipping options with DHL Express, Air and ocean freight, plus customs and logistics services with DHL Global Forwarding, Ship regularly or often, learn about the benefits of opening an account. To protect your personal data, you will be automatically logged out after 15 minutes of inactivity. Customer Service. DHL will accelerate the customs clearance process making prompt payment of duty and tax charges relating to a shipment, while the receiver defers payment until an agreed date. 40.00 USD minimum and 4.00 USD per 1,000 USD of bond, A Customs-imposed charge based on goods content and origin. The continuous bond would remain in effect for a year and would cover all entries for the importer of record, through any port, provided the broker has a valid Power of Attorney from the importer or principal. Follow our packing advice and tips and your shipment recipients will thank you! We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. Temporary export and import licenses require physical presentation to CBP at the port of export for decrementation. This also includes, but is not limited to: licenses, permits and inspections required by the U.S. Stay up-to-date on important customs regulations. No need to call us. Stay up to date on important customs regulations. DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Domestic air express and road express less than truck load (LTL) services. You could find exactly what you need that way, and avoid waiting on hold altogether. For example, the minimum bond amount required by CBP is $50,000 or 10% of the total duties, taxes and fees, plus all open increased duty bills and debit vouchers paid in the previous 12 months whichever is greater. No tracking number? When will my tracking information appear? They have the knowledge and data to provide every customer with a maximized transportation solution. No need to call. Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country. Youll be redirected to a form that you can fill out and submit to the companys customer service department. Call DHL Express customer service faster with GetHuman 800-225-5345 Customer service Current Wait: 3 mins (2m avg) Free: Skip Waiting on Hold Hours: 24 hours, 7 days; best time to call: 2:30pm Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Our Global Command Center services ensure that every Customer Service Representative is linked in real time to your shipment information. Common examples are EUR1, ATR. The company offers fast delivery of goods around the globe. This includes the preparation of any related paperwork, to facilitate the clearance of a shipment. Track your shipment View Your Saved Articles Serious about taking your brand global? Any Department of State (DOS) shipment requires special handling, By customer request DHL will individually clear shipments that could clear on a consolidated manifest, Transportation and storage charges for shipments after 20 days without entry. Find out how DHL Express fits into the wider picture of the customs clearance process. FDA requires pre-arrival notification for all shipments containing food or food products. Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process. Calling DHL customer service will save you from wasting time and give you the opportunity to get your answers on the spot. DoNotPay was designed to automate a wide variety of tedious, complex, and time-consuming tasks. These charges may include but are not limited to. 2023 DHL Paket GmbH - All rights reserved. Also use our toll Free Number finder that will help you to find out the toll free number or customer care number of any business in India. CUSTOMER SERVICE Have a tracking number? You can easily open a ticket to get technical support. Were adding new products weekly, so the value youre getting will just keep increasing! Customers may file directly with the FDA to avoid the PN service charge. Get tips to understanding duties and taxes when transporting goods across international borders. 00971 600 567 567 (International) . This customer care number helps the customer to contact the help desk of DHL with Free of cost. CUSTOMER SERVICE Have a tracking number? Shipment cleared and delivered by your broker of choice. You can simply raise a request to our technical support team, use online chat or look through our self-help articles. At shippers request, the preparation or provision of a Certificate of Origin/Proof of Preference or other similar forms by DHL to certify the goods in a particular export shipment have been produced, manufactured or processed in a particular country allowing preferential rates of duty to be claimed at destination and/or compliance with trade barriers. The continuous bond renews annually until terminated by importer, principal, Customs Broker or Surety. Customer Service Hotline: 95380 (Mainland China) +86 (Area Code) 95380 (Overseas and Hong Kong, Macao and Taiwan) . Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. CUSTOMER SERVICE Have a tracking number? You dont always have to jump right to contacting customer service. Who can I contact if I have not received my shipment? EEO is the Law & Supplement We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. With DoNotPay, you dont have to worry! 2023 Deutsche Post AG - All rights reserved, When the importer requests a single formal entry if the shipment is qualified to be cleared informally on the manifest, If U.S. Customs and Border Protection requires Live Entry, If the commodity and country of origin require Antidumping/Countervailing Duties at time of import. We offer flexible additional services that cater to a variety of shipment needs. You can simply raise a request to our technical support team, use online chat or look through our self-help articles. 2023 Deutsche Post AG - All rights reserved. Get help and support in MyDHL+ . No need to call. No need to call. One of our expert agents will respond to your inquiry promptly! Please click "Next" to return to it. If you have any general enquiries, or would like more information about DHL, we're there for you. (Optional) What's your email? Customer Service. DHL is the leading global brand in the logistics industry. It can be infuriating when you have to dial the support number half a dozen times and spend hours on hold until you finally reach a support agent. Calls to DHL UK phone numbers beginning '084' cost 7 pence per minute, plus your phone company's access charge. Can I track multiple tracking numbers with a single request? Watch how your package travels with DHL and learn how we can help you with each step of the journey. Shipments booked with Duty Tax Paid (DTP) service may be subject to additional clearance charges. A printed copy of the PN confirmation should also be included with the waybill and invoice. Go straight to the top and tell Mahmoud Haj Hussein, DHL Express UAE Country Manager. Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork. We provide a buying advantage with verified reviews and unbiased editorial research. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. The ACE AES Electronic Export Information (EEI) must be filed in ACE at least 8 hours prior to export. The clearance of a shipment with multiple commodities or multiple origins for the same commodity. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery,. 0344 248 0012. Find your contact Enter your tracking number (s) Find Contact Your tracking number lets us find the right division contact to answer your questions. can be modified after declaration. Government charges apply when DHL Express arranges the clearance of any items subject to bio, health, phyto-sanitary, veterinary, quarantine, CITES or similar controls required by any regulatory agency. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. DHL will process your request and get back to you via email, but there is no saying how long that will take. Our Customer Service team is available Monday to Friday 7am until 10pm to answer all of your queries. Stay up-to-date on important customs regulations. My shipment is damaged or the content is missing. Contact our DHL Express Customer Service Experts; . Where applicable these will be billed to the DTP shipper. Merchandise Processing is a Customs-imposed service charge paid by all Brokers on formal entries. Using toll free services, call charges is paid by them, irrespetive of the the duration of the call. Have DHL arrange a temporary import or export. Please enable Javascript and refresh page to continue. What Documents Do I Need? What can I do? Request a business account and profit from exclusive benefits, Fast, secure international and domestic delivery services for parcels and documents. Follow our packing advice and tips and your shipment recipients will thank you! Check out the list below to see some of the frequently asked questions you can find answers to on DHLs FAQ Page: Cant find the information you need on DHLs website? Get information and advice about the documents needed to accompany your shipment. Our Digital Assistant is available 24/7 to answer your questions. 2023 Deutsche Post AG - All rights reserved. With a workforce of around 380,000 employees serving customers in over 220 countries and territories across the globe, DHL's main business includes transporting documents, parcels, and freight by air (in close cooperation with leading airlines), as well as by land. If you have other shipping reference numbers. Find your contact Enter your tracking number (s) Find Contact Your tracking number lets us find the right division contact to answer your questions. Do you not have a DHL customer account yet? Importing shipments containing multiple commodities. Please click "Next" to return to it. Find out how DHL Express fits into the wider picture of the customs clearance process. My shipment is not delivered. Minimums and maximums apply. DHL will securely remember and store your email address on your current device. Business customers. Get international shipping advice, customs advice, MyDHL+ support, find FAQs and contact DHL Express. The charge applies to the duty and taxes payer. Mobile Phone: 400 610 1504. Watch how your package travels with DHL and learn how we can help you with each step of the journey. The charge applies to the duty and tax payer. No need to call us. No need to call. View guidelines and restrictions about the items you want to ship to and from various countries. At the importers request, DHL will provide the necessary paperwork to the customers designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. I dont have to guess what time the package will be arriving Great feature!, -Justin Turner, Field Service Engineer, GE Healthcare, Overall we are happy and very pleased with the service. When importing goods being subject to additional controls. Always note that the DHL Customer Service Numbers is 08039077000, and you can call them from Monday to Friday, within 7am - 18:00 and Saturdays around 9am - 2pm. Get your shipment delivered exactly the way you want! With a workforce of around 380,000 employees serving customers in over 220 countries and territories across the globe, DHL's main business includes transporting documents, parcels, and freight by air (in close cooperation with leading airlines), as well as by land. Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US. Overall. Under 19 CFR 128 Express Consignments regulations, non-restricted merchandise based on value and commodity can be cleared on a consolidated manifest for more cost- and time efficient processing. Understanding Incoterms rules standardized trade terms for international trading. Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process. We love the GPS tracking feature. Standard international document and package services. Get information and advice about the documents needed to accompany your shipment. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. These charges will appear on the DHL Express duty invoice. This includes data such as declared values, classification of the goods and importer details, based on documentary evidence gathered from or confirmed by the Importer or Exporter. Subscribe to DoNotPay, and use our product to avoid waiting for a DHL customer service agent to pick up the phone! From there, you can manage all shipments, get detailed tracking information and status updates. Sit back and relax while we do the work. Technical support online shipping solutions. If you want to mail a letter to the DHL customer service department, you can do it by following the next steps: You can also send an email instead of mailing or calling DHL customer service. A single-transaction bond is used in lieu of a continuous bond, in the event a customer is not bonded. You can simply raise a request to our technical support team, use online chat or look through our self-help articles. Here are a few more tasks DoNotPay can assist you with: Whatever you need help with, DoNotPay offers a fast, easy, convenient solution! Customer Service. Charges take effect after the freight arrival date or broker notification, whichever is later. YOUR BENEFITS Careers at DHL: There are so many job opportunities at DHL. Private Customers. Whether youre looking for export advice or simply have a general enquiry about DHL services, we are here to help. Watch how your package travels with DHL and learn how we can help you with each step of the journey. Food and Drug Administration (FDA) bioterrorism regulations require that a Prior Notice (PN) for all shipments containing food or food products be filed electronically with the FDA prior to shipment arrival. Get help and support in MyDHL+ . Find the status of your in transit shipment. Use our apps Skip Waiting on Hold product to cut in line with ease! Our Digital Assistant is available 24/7 to answer your questions. Contact Customer Service directly Open an account Having a DHL Express account brings a host of benefits that will help grow your business internationally. Get tips to understanding duties and taxes when transporting goods across international borders. Get information and advice about the documents needed to accompany your shipment. +86 (Area Code) 95380 (Overseas and Hong Kong, Macao and Taiwan) Careers at DHL: There are so many job opportunities at DHL. View all Tracking FAQ's DHL for Business Shipping regularly? The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). We have helped over 300,000 people with their problems. 2023 Deutsche Post AG - All rights reserved. Reach 220 territories across the world Shipping made easy Preferential business rates Flexible delivery options I really appreciate their great service provided to the customer., -Eric Koh, Purchasing Executive, ST Aerospace Services, The best service I have ever received from a shipping company in 26 years of logistics experience., -Arturo Hurel, Supply Leading Chief Petty Officer, United States Navy. Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, How to Speak to Anthropologie's Customer Service Agents, Reach Emerald Card Mastercard Customer Service Instantly, UnitedHealthcare Customer Service Hacks You Didn't Know, Speak to a TXU Energy Customer Service Agent Instantly, Speak to a Live Zoom Customer Service Agent With No Wait, Connect With Together Energy's Customer Service Rep Fast, Connect With Cashplus Bank Customer Service With No Wait, What Is GetHuman? By customer request DHL can purchase a continues Bond on your behalf. DHL Same Day Customer Service features include: To contact DHL Same Day Customer Service, please visit our Contact US page for details. Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process. Questions and support for shipment status, delivery and courier pickups. DHL Express UAE Country Office and ground Operations Facility Meydan Road Nad Al Sheba1 P.O Box 6252 Dubai United Arab Emirates. When available, an electronic copy may be provided, for a service charge. We facilitate the license filing process. In addition to billing the receiver for such duties, taxes or regulatory charges, DHL assesses on the receiver an extracharge based on a minimum rate or a percentage of the fiscal charges that were advanced or guaranteed. Charges vary as follows: 0.3464% of the net entered value with a minimum of 29.66 USD and a maximum of 575.35 USD, A single-transaction bond used when a customer is not bonded. Copies of files for express manifested clearances are not available.