Tip for consumers:It would have been helpful and Honest if it was stated on the website that their customer service is basically non existent. karen Lee. I've been sending messages since then to find out what happened and finally just to look for a refund. I would highly recommend not purchasing expensive items on their website because they take no accountable or responsibility for their disgusting customer service and will not recommend any family or friends to shop there. order#127382472 .is this a scam website? I've lost 96 euro and don't know how I'm going to get it back. Why Vitamin C Should Be A Staple In Your Routine, The Best SPF Moisturizers And Tinted Moisturizers For This Spring, Sign up to our emails for VIP offers and new product alerts, Sun Protection for Your Hair: Our Favorite Products. Products used:Still waiting for my order. I found the grip of the soles to be better than expected on the course which was an added benefit. A product can also be delivered on the same day of purchase. Contacting Lookfantastic is really simple and not at all complex. They refuse to take responsibility and refund my money. Their are not reliable retail at all. 555 reviews for Look Fantastic, 1.2 stars: 'I ordered an advent calendar at the end of September. Absolutely terrible customer service. how to ask del. Turns out it haven't even been sent. What is the air service provider or courier service provider that lookfantastic is using to ship overseas? We do. After making me jump through hoops with sending more photos and batch numbers they have just now ignored me - no refund or replacement. Tip for consumers:Now i am trying to get my refund. Not simple to redeem but I did it. This website is nothing special really, but at least there can be good discounts from time to time. Now what, I have to wait for a refund? Nothing else. Looks like this website is a scam. Tracked Delivery - 4.95 on orders under 40 or FREE on orders above 40. Tracked Click & Collect - 3.95 or FREE on orders over 25. This should get their attention. During busy period's some Premium/Express delivery services may be temporarily unavailable, Unfortunately hazardous goods such as aerosols and perfumes are unable to be delivered via Express. Tracked Click & Collect. Delivery Update. Has anyone had any success getting through to them on any forum? The items in my basket should be eligible for the coupon, but it doesn't work. Ordered a product from their Canadian site (.ca) and the item they sent me had a UK voltage plug. What happens if I am not at home to accept my delivery? However, there are some cases where you can find some Lookfantastic international free shipping, although certain conditions must be met for this. Reviewers complaining about Look Fantastic most frequently mention customer service, next day, and credit card problems. Is l'don and s'pore same? Tracked Delivery. Style: DV6801-701. If you would like to get tracked delivery, you need to spend more money (or pay for the tracked delivery). This is the worst experience I've ever had from an online shop. It costs 2.95, and for orders over 25, it's free. Customer service is awful. 5 of those times I asked fir contact details fir their complaints department, and ignored each time. Tracked Delivery. https://www.lookfantastic.com.sg .please advise ? They sent me a shipping notification for a product I ordered with a tracking number etc. When I contacted customer service I don't even think they understood the issue. Enter to #JoinTheBeautySet https://t.co/Rde2prqXed_?_? This was stress free, cheaper I also got a free primer with my Touche Eclat. Track Your Order Use the tab key or shift plus tab keys to move between the menu items. These products can reach almost any corner of Europe, countries in the Americas, Asia, Africa, and even Oceania. All but one item arrived. Eco Delivery. Check Lookfantastic's website to see if they have updated their international shipping policy since then. Nike asks you to accept cookies for performance, social media and advertising purposes. Next-Day Evening Delivery. Living outside the US or wish to ship to a friend or family member overseas, you can see a full list of shipping options via our worldwide tab above upon selecting shipping location or via our checkout. when i went into s'pore site and i was quoted in bp on products. Are you a beauty fanatic? No common sense even from their finance dept officer. @LookfantasticCS will sort it!_? Use the enter key to expand submenu items. In general, packages sent anywhere in the world, outside of the UK, may take 5-10 days using standard shipping. What should I do? Products used:Cosmetics and beauty products. Express. I think they lie about when items have shipped because I shop online a lot and this is the only company that it takes a WEEK to deliver to me when I normally receive my deliveries within 2 or at most 3 days. do they sell fake products? Value 141. I ordered the advent calendar for my wife on the 25th of Sept., with 2 months to Christmas I thought there would be able time for the logistics, how wrong was I! However, this is only available for a collection of 5000 points, which can be accumulated for future orders. While with certified shipping it can take between 4-9 business days to reach its final destination.In some cases, especially shipments within the same European territory, certified shipments can take between 2-4 days to arrive. Can't believe there is a such slow delivery in 2020! This is the only online store that ships its products to over 200 countries worldwide. This was due to I bought from Singapore using visa, there is currency floating rate for amount deduction from my bank account. 1/3 of the shampoo was out of the bottle! Look Fantastic has a rating of 1.23 stars from 592 reviews, indicating that most customers are generally dissatisfied with their purchases. Look Fantastic ranks 1265th among Skin Care sites. Order before 4pm EST for delivery in 2 working days. Lookfantastic is a European website that has taken it upon itself to create a community of fashion and beauty producers to offer their services to more than 200 countries. day, Expected shipping in 10-14 business days, please allow 30 business days to arrive as this can differ by country. It didn't. Hawaii and Alaska may take up to 14 days. Premium. There are currently no items in your basket. I've tried and tried and tried to contact them re returning an item but nothing works and judging by the all the reviews I'm just wasting my time. De-selecting these cookies may result in poorly-tailored recommendations and slow site performance. I ordered multiple La Roche Posay items during the sale which were my primary reasons for creating this order. Also the 'free' item was not included as promised. The previous week I asked for the refund. Hi, i arranged for my delivery to be today between 6.00 and 10pm but have had no confirmation of this order or delivery for which i paid extra. What is the point of a 24 day advent calendar if it does not arrive before the 1st December. Ridiculous. Won't be using them again. We use cookies to enhance your experience. Tip for consumers:Does not recommend to overseas buyer unless you do not expect for any refund. Ordered on the 11th of May received on the 25th of May in New Zealand. Shambles. In addition, the site with SSL encryption that guarantees the protection of the personal data of each user and thus provides greater welfare. Start integrating with Ship24 Tracking API. However, that fashion has also lent itself to pirates and imitators. These cookies are required for basic site functionality and are therefore always enabled. After telling LF that's not me, they decide to close my investigation, I don't have tattoos and i am not tanned. Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Horrible, time-wasting experience today. Order arrived half missing and damaged items, slowly resolving each one in a very drawn out and painful customer service process, it feels like they hope you'll give up, no one can actually be that bad! not too happy about the turn around time. Look Fantastic has a rating of 1.23 stars from 592 reviews, indicating that most customers are generally dissatisfied with their purchases. Ireland Delivery Information. No refund on the item that cancelled by seller as item sold out. Scalable and flexible pricing that grows with your business. It took me almost 2 weeks to get the parcel. Some brands are unavailable. Thanks to its great reputation as Lookfantastic International and the number 1 online beauty site in the UK, this great digital platform ensures that it is secure and reliable enough to maintain and enhance its reputation in the industry.The Lookfantastic team is committed to providing the best service to its customers so that they feel confident and secure when browsing the site. Lookfantastic has become one of the most successful beauty websites worldwide. Gain trust and grow your business with customer reviews. Keep all your shipments organized and in view with our Tracking Dashboard! They told me that it will be done in 3-5 working days. Who knew 3 months subscription after a year of using the service means you get to pay for 3 extra months after you cancel it. They sent me mouldy product and I got in touch the day of delivery with photos and details. I ordered a very expensive Tom ford perfume for a friends birthday on 3rd of March 2023, however the parcel was lost and was not delivered which was disappointing. Lookfantastic International brings together more than 660 brands in its online store, which has only been on the market for 4 years.Thanks to the different marketing strategies they have used and the quality of their products and services. Nike asks you to accept cookies for performance, social media and advertising purposes. Order before 3pm. Stayed on a live chat for 20 minutes to find out why to be told someone will clarify in 24-48 hours. These cookies allow us to improve the sites functionality by tracking usage on this website. I will never shop with again. Site said would apply 25 credit to my order. Look Fantastic ranks 1265th among Skin Care sites. This is because it remains available 24/7 to attend to any need or concern presented by its clients. It is now the evening of the 1st December, and there is still no sight of the shipment, a customer service agent answered my complaint and informed me if I haven't received anything by the 9th December(!) It costs 2.95, and for orders over 25, it's free. Noticed I had tons of points. For more information about this processing of personal data, check our Privacy & Cookie Policy. i placed 2 orders with different companies and have received both of those orders. View Product Details. I have to buy another shampoo from the store to wash my hair. However tempting it may be DO NOT fall for their subscription nonsense. Their answer is to cancel my order and I have to redo everything. from where i will get shipper details as i want to amend my name?? Very happy with it all. Waste a lot of time to liase with a few of Lookfantastic CS, non of them can help to settle the refund. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations. Wide range of delivery services for individuals and professionals. They should not be trading! I'm a happy customer, thank you, will be using again.
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