We select and use only the finest natural fibers to ensure the high quality of our products. Completely altered the structure of sweater. Just let us know using the dedicated "Returns" form you will find in your account or on this page. 90 : 122) >= (c = c.charCodeAt(0) + 13) ? While we generally are able to maintain our production estimates, this is an artisanal process which does occasionally take longer than expected. <25 Employees . Print/PDF map. This is what we have done, because it is clear that in the presence of importers, agents and retailers, it is the end client who pays for them all. It arrived via Fedex November 21st. to be activated by the couriers system. Womens Ultra-Light Cashmere V-Neck Sweater. Please enter your email below and we will send you a link to reset your password. One month later I still have not received anything and had to reach out to the customer service multiple times to have a follow up.The online store is misleading as nowhere indicated that items are made to order and very poor customer service.I would not recommend ordering from them. I tried immediately to stop the order and notified the bank. My garment was made within the 6-8 day timeframe (even though this is the holiday season) and it was shipped FedEx priority. We're happy to help. I placed an order over two weeks ago and it hasn't been shipped yet. No-Signature Delivery / Shipment to a PO Box. However, due to COVID-19, we have been working with reduced personnel in order to ensure the safety of our workers and their families. Hello Juliet,Thank you for your review.We are sorry you are not happy with your experience.We have further investigated your case and would like to provide you with a full reply.At the time you made your purchase, we had received an unprecedented volume of support requests, due to both the holidays and COVID-19. We are sorry to hear you are not happy with the product you received.It is important to keep in mind that cashmeres initial softness depends largely on its fulling process, which can yield results ranging from ultra-soft to firm depending on how it is carried out. For more info, click here. I have purchased from Maison Cashmere numerous times over the past few years and they exceed my expectations every time. MaisonCashmere will keep you up to date by email, from the moment you place your order to the moment you receive it. Register & receive 5% off your first order! Hello Laurie,Thank you for your review.We are sorry to read you are not pleased with your experience.Please note that we do make all of our items to order and, while we strive to maintain our production estimates, we do sometimes fall behind schedule. I tried immediately to stop the order and notified the bank. We also were not able to find any emails from you.We are happy to see that you have since received your order and hope you are pleased with the item.Best regards,MaisonCashmere. Femme. For this reason, we do offer the possibility to purchase extra gift boxes at checkout!Kindest regards,MaisonCashmere. For this reason, we have unfortunately seen delays, for which we apologize.Please keep in mind, as clearly stated on our website as well as in our confirmation emails, that the production time indicated is an estimate. I have asked for a refund and stated that if items are not available then they should be labelled as such.This is why their customer rating is so poor.I will not be buying from them again.Avoid. Returned immediately and now they will not refund my money. This website uses cookies to improve your experience while you navigate through the website. It is now automated, and return labels are sent by our system the moment they are requested. Hello Angela,Thank you for your review.We are sorry to hear you are not satisfied with your experience.As you may have read on our website, we make each of our items to order. This is clearly stated both on the product page of the item, as well as the order confirmation email you received. Femme. I ordered a sweater and a scarf. Send us an email. First off the European sizing is more accurate, but smaller than the vanity sizing we see in the USA. We are producers and we make all of our items to order, just for you. it has become my sisters favorite article of clothing - always elegant, always makes any outfit feel elevated. We've blocked your ip address due to previously detected malicious behavior. These cookies will be stored in your browser only with your consent. I also sent 4 emails to customer serviceno response. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). We apologize for taking longer than usual to reply.The item was not shipped out, as the matter was ultimately resolved via the cancellation and full refund of your order, which is always an option. I've tried calling every day for weeks leaving voicemails to no avail. We contacted Customer Service, included our bill and pictures of the socks. Our story starts in 2005, when we first began producing fine cashmere knitwear. We'd be happy to provide a full reply, to better explain what happened.At the time you placed your order, our return procedure was not yet automated, meaning that an agent would personally reach out to assist with each one.While do always try our best to reply to all of our customers in a timely manner, due to both the holidays and COVID-19, we had received an unprecedented volume of support of requests. We are delighted to hear that you are happy with your purchase!Best regards,MaisonCashmere, Absolutely terrible. Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). Each parcel is associated with a tracking number. I requested a return and was never advised on the courier to contact/ store where I could complete the return. I have been patient but if you cant supply as stated then at least be honest about it. While we are generally able to meet our production estimates, this is an artisanal process which, in some cases, can longer than anticipated.Best regards,MaisonCashmere. Hello Ann-Marie,Thank you for your review.We are happy to hear you are pleased with your experience!Best regards,MaisonCashmere. The cashmere is soft, but has enough weight to give the poncho an elegant drape. Great product. In our sector, we have seen well-known brands disappear and others grow and go public; above all, we have seen intense speculation on prices and have watched the fashion industry change. MaisonCashmere - The Pure Cashmere Destination. First, it was presented beautifully in the Maison Cashmere box, which is a very high quality box not like the usual folding, flimsy boxes from department stores. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Please disable your software and try accessing again. It goes against our guidelines to offer incentives for reviews. We hope this clears up any misunderstanding there may have been.Kind regards,MaisonCashmere, I ordered a cashmere sweater online from this company and it was better than expected. On the other hand, I was a little disappointed that the sweaters were packed in the same gift box. I will say the experience was a little rocky but ultimately turned out just fine. Multiple inquiries by email and phone were not returned. I will be ordering more, Hello,Thank you for your review.We are pleased to hear you are happy with your jumper!Best regards,MaisonCashmere. I ordered a cashmere sweater for my husband for Christmas . Contact Us . Wanted to exchange for different size. Check out our Women's and Men's knitwear collections: fine and elegant pure cashmere sweaters. Love that it is warm and light. As the request was made within the allowed return period, a customer service agent processed it for you. We also use third-party cookies that help us analyze and understand how you use this website. I have no idea if or when I will receive my order but the previous reviews do not fill me with confidence. i really don't think this company is legit. I also sent 4 emails to customer serviceno response. Poor communication and customer service. Visit our Help Center . Hello Rachael,Thank you for your review.We are sorry you are not satisfied with your experience.We have reviewed your case in order to provide you with a full reply.We do see that you had opened a return request for a poncho. However, cashmere is not a stiff material, thus any garment will tend to adapt to the build of the person wearing it.In case an item is not what you expected, it is always possible to return or exchange it. $1,188. Please enter your email below and we will send you a link to reset your password. Nobody answers the phone, nobody returns my emails. Quality knitwear made in Italy. I ordered a jumper two weeks ago (107) and have heard nothing since. Very poor quality and customer service! Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Hello Sara,Thank you for your review.We are delighted to hear that you are happy with your experience!Best regards,MaisonCashmere. I can't recommend Maison Cashmere in good conscience . All rooms have a kitchenette. We do make each and every item to order, and while we are usually able to meet our estimated delivery date, we have recently seen delays due to a substantial uptick in orders.As regards our customer service, we truly appreciate your kind words. 10 CODES Free Try All MaisonCashmere Codes Automatically at Checkout Details Trusted by 1+ Million Members 10 Get Codes Similar Coupon 15% OFF Code Take 15% Off Your Order With Code Details Verified 64 Get Code Similar Coupon 15% OFF Code Use Code To Take A Discount Of Your 1st Purchase When I emailed yesterday to say it had been 10 days, and requesting an update on my order, I received no reply. Im hopeful as their products are well made. Maison de Mode. I bought two expensive cardigan sweaters that pilled so badly in a short period of time that they didnt even look like cashmere, just some low-quality fuzz. !I have paid over $400 aud for two tops and was told they would arrive between the 27th to the 30th December 2022.I received an email on the 31st December saying to be patient as they have some issues and I willBe notified in the next coupleOf days when it has been shipped.9/01/2023 and NOTHING! We are happy to hear you are pleased with your experience and appreciate your understanding.Kind regards,MaisonCashmere. When I received the confirmation it was the wrong size and color. They cost $227 each. Eventually gave a refund when I pursued them through MasterCard but no apology or explanation. Cancelled my order. Contact Us . Whether I ever manage to extract a refund from them is highly dubious. They did apologise; however, I think they need to re look at their communication with customers, the delay has people get worried as I did.The sizes were well done, material a little on the thin side from my last cashmere jumper, with a different brand.I have left my original review below: SCAM!! While we strive to maintain our production estimates, we do sometimes fall behind schedule. Very disappointed. Analytical cookies are used to understand how visitors interact with the website. I want to warn any would be purchaser to hold fire as there are many other trusted and far superior cashmere companies available on line. Hello Prune,Thank you for your review.We are sorry to hear you are not pleased with your experience.As clearly indicated on each page of our website, we provide a made-to-order service. It is really beautiful and the size fits very well. The cookie is used to store the user consent for the cookies in the category "Analytics". 3. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Moreover, our customer care is at your service, to help you find something you will love.However, we cannot accept returns for items that have been used. document.write("" + "
"); Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. It such a shame, they have great looking clothes and say the right things, but clearly can't make it work for actually delivering. Anyway delays apart, the product is wow! I recently purchased a cashmere hoodie and was nervous because of reviews. The best and most beautiful quality Cashmere wrap! "Duesseldorf has the larg-est conglomeration of in-ternational companies in the heart of Europe," said Gerhard Eschenbaum, dep-uty executive director and director of the Duesseldorf Chamber of Industry and Commerce's International Business Division. Who is Maison Cashmere. Thank you, Hello CM,Thank you for your kind review.We are pleased to hear that you are happy with your experience! I love this sweater! I placed an order on 30 November. Get to know this 21.6-mile loop trail near Hilden, North Rhine-Westphalia. However, we know how important gifts are. Due to the high volume of requests, our customer service team does require some time to process and reply to each inquiry.We see that your order has since been shipped and delivered, and we do hope you are pleased with your items!Best regards,MaisonCashmere. I ordered the 2nd of january 2023 and I'm still waiting. In our women's knitwear and men's knitwear sections you will find our top selection of sweaters, cardigans and turtlenecks, warm and light for total comfort. 25/01/2023 09:44. We offer high quality cashmere products at discounted rates thanks to a vertically integrated manufacturing system that produces and delivers. Your access to this page has been blocked. An agent replied on Dec. 16th, and immediately processed your cancellation and refund.We do apologize if our response time did not meet your expectations, however please consider that our agents do require some time to reply to each request.As regards the incorrect order, please rest assured that our systems register what was purchased by the client during checkout.
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