PO BOX 434 Why have I only received part of my order? By using our website you agree to our cookie policy. I have received a Pure Collection garment as a gift. 10%. Contact Us Email address General enquiries: service@purecollection.com Returns: returns@purecollection.com Postal address Pure Collection PO Box 434 Burgess Hill West Sussex RH15 5EN United Kingdom Telephone Call our customer services team who will be happy to assist you. Please note the dates could be subject to change, if this does happen we will notify you via email. If my order is despatched in two parts, will I be charged twice for delivery? Burgess Hill and add it to your order. Exchanges & Refunds. If my order is despatched in two parts, will I be charged twice for delivery? Burgess Hill To register your returns please click here. Cashmere Care & Repair Service - Pure Collection | Cashmere Our UK returns address is as follows: If your order is placed during a bank holiday it will not be dispatched until the next working day and it will arrive the following working day. How do I modify the contents in my basket? Gift vouchers cannot be used as payment for gift vouchers. To return or exchange your item, please register it in our online returns portal. We will never share your email address or phone number. You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. Yes, absolutely! You can part redeem a gift voucher over the phone. In high season (during the winter and particularly in the run-up to Christmas) reimbursement may take up to 30 days from receipt of your returned item. However, as a rule you cannot use more than one promo code per order. Once done, click "Add to Bag". 12591963. Sie knnen so viele Retouren in einem Paket senden, wie Sie mchten, solange Sie jegliche Einschrnkungen der ausgewhlten Versandart einhalten. Click on the bag (located at the top right of the page). Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from Pure Collection. For information on how to look after your garment, see our care guide. All Rights Reserved. Unless otherwise stated, we will not refund any delivery charges if you cancel after 14 days or if you only cancel part of your order. How do I unsubscribe from your catalogues? Alternatively, the parcel may be left in a safe place and a card will be left detailing the location. Please note that if you are ordering an item from Lakeland Leather, they will be dispatching the item. How much does it cost to return goods for an exchange or refund? Yes, Pure Collection does offer free returns & exchanges. You'll need your order reference, email address and a printer to use this service. Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to [emailprotected]. XXL. Service: 8-12 business days from despatch 12591963. Company Registered No. The bag should have a tape that you can re-use. 2023 purecollection.com | Service: 2-4 working days FDFR. Company Registered No. By using our website you agree to our cookie policy. By using our website you agree to our cookie policy. How can I register my return and how long do I have to register? Parcels are sent via Royal Mail in the UK and USPS in the USA and are tracked. Check. How will I know if an item is on pre order? Note that items must reach us in the same condition received by you, and must be unworn, unwashed and in their original packaging with labels attached. Once done, click "Add to Bag". If you are ordering from the USA, please use our website for American customers. If you take good care of your Pure Collection garment, it will last for many years. How do I keep my garment in good condition? In this case, we will contact you by phone or email to inform you. This is a new website and unfortunately we do not have customer accounts created prior to June 2020. West Sussex What postal methods and prices do you offer? Luxe living in contemporary Cashmere & more . To get the cheapest rate, use the small parcel size if possible. Delivery and Returns Information | Pure Collection and add it to your order. If you're not entirely happy then neither are we. If an item is on pre-order, we have the delivery booked but the shipment has not yet arrived in our warehouse. https://web.global-e.com/returns/portal/mZ1Q. Use our online returns portal to return your garment(s). How will I know when my pre-order has shipped? size, colour, shipping information? If you take good care of your Pure Collection garment, it will last for many years. All products sold from our Factory Outlet shop are sold as seen with no refund or exchange. We use cookies to improve your experience on our site. How much does it cost to return goods for an exchange or refund? Pure Collection send catalogues and promotions by post from time to time, you can opt out of these by emailing your full name and address to [email protected]. You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. Just click once on each square, then, if you'd like to buy more than one of the item, adjust the quantity you need with the "+" and "" buttons. Off. 4. Contact Us Email address General enquiries: service@purecollection.com Returns: returns@purecollection.com Postal address Pure Collection PO Box 434 Burgess Hill West Sussex RH15 5EN United Kingdom Telephone Call our customer services team who will be happy to assist you. We will never share your email address or phone number. The simplest and most convenient way to return your Pure Collection item(s) is to use a Pre-Paid Royal Mail returns label which costs 2.50. Pure Collection Coupons | 25% Off Jun Discount Codes - CouponFollow If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within. If you have opted in to receive offers in the post from companies who we think may interest you, but no longer wish to receive these mailings, please contact us at [emailprotected]. We are unfortunately unable to offer free return postage. Lakeland Leather Website Returns Please enter your offer code in the shopping bag to apply any discounts you are entitled to. If I request a refund, how soon will I be reimbursed? Please note that catalogues are printed in advance therefore it can take up to 6 weeks for mailings to cease. We are unable to replace lost or stolen gift vouchers. To get the cheapest rate, use the small parcel size if possible. 2023 https://us.purecollection.com | Follow and check our Pure Collection US coupon page daily for new promo codes, discounts, free shipping deals and more. PO Box 434 To protect your privacy and security, we will also verify your identity before granting access or making corrections. 2023 purecollection.com | Pure Collection USA - Facebook Code. Choose Click and Collect when you checkout. In this case, the garment will be marked "To follow" on the order form included in your package. You will get an email straight away to confirm that we have received your order and another to confirm that you order has been processed. On occasion items may not be received at once if one or more of the garments ordered was not in stock when ordered. Sign up for the latest offers, competitions, inspiration and more. If you do not have an online account, please contact Customer Services at [emailprotected]. Look out for this information on your confirmation email or when selecting the garment. Service: 6-12 business days from despatch You will receive a full refund. However, depending on when your order was placed, there may still be time for you to modify it by contacting our customer service department on 1-866-864-8199, we are open 24 hours a day, 7 days a week. Pure Collection | Cashmere, Wool and Cotton Knitwear | Jumpers Company Registered No. By using our website you agree to our cookie policy. Der Hndler wird Ihre Rckerstattung nur bearbeiten, wenn Sie Ihr Paket physisch zurcksenden und dieser Vorgang den Rckgaberichtlinien entspricht. From time to time Pure Collection will send you special offer and promotions by email. All Rights Reserved. Please enter your offer code in the shopping bag to apply any discounts you are entitled to. Customers returning items are responsible for any postage charges incurred. Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded. . A grey strikethrough means the product is out of stock. Global-e is a third party service acting as your seller-on-record. You have the right to cancel the order or select another item to replace the out of stock garment. United Kingdom. USPS deliveries can also be sent to an alternative PO Box address. The products which are in stock will be dispatched immediately (if they are above $35) and the items on pre-order will be dispatched separately at a later date when we have received the stock. Service: 5-10 business days from despatch. Most Pure Collection packages are sent via USPS and will fit into a mailbox. Pure Collection US | Cashmere, Wool, and Cotton Sweaters and Knitwear DRESSES CARDIGANS TOPS THE LUXURY OF LINEN Embrace that holiday feeling at home or away with effortless pieces in luxuriously lightweight linen. For information on how to look after your garment, see our care guide. Check the. Rothay Road We recommend you contact your local customs office for further information. Use the form below to quickly send us a message. USA. We are unfortunately unable to offer free return postage. Loading . You can re-use the bag which your items were sent in. To redeem your gift voucher, you will need to enter it at the basket stage in the order summary "Do you have a gift voucher?" If you are not able to receive your delivery, the courier will leave a card either asking you to rearrange delivery, informing you when they will attempt redelivery, or letting you know where you can collect your parcel. Frequently Asked Questions | Pure Collection What happens if I do not like the items or they do not fit? How do I return/exchange my item? Alternatively you may simply return your item to us along with the returns form on the back of your invoice. Simply write your request on the statement you received with your goods and send it back to us. How do I opt out of mailings from other companies? Please enter your email address and password to sign into your account. *by signing up you consent to receive our marketing emails and agree to our, Free tracked shipping on orders over $200 | Cashmere Experts since 2002. Our Click and Collect service is a convenient way to get your order. West Sussex 2023 purecollectioncashmere.com | Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, Lithuania, Portugal, Romania, Tunisia and Turkey. Delivery days: Monday - Saturday To redeem your gift voucher, you will need to enter it at the basket stage in the order summary "Do you have a gift voucher?" Payment will be taken at the time the order is placed. We are unable to replace lost or stolen gift vouchers. By using our website you agree to our cookie policy. Collect your parcel at a time that suits you. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number. What happens if I return an item from a multi-buy offer? Please note that some return options may require a printer. *by signing up you consent to receive our marketing emails and agree to our, Free tracked delivery on orders over 150 | Cashmere Experts since 2002. Delivery and Returns Information | Pure Collection From expertly tailored linen suits to sophisticated summer shirts and flowing, feminine dresses. . West Sussex However, as a rule you cannot use more than one promo code per order. Our UK returns address is as follows: **, and the purchase is subject to Global-es Terms and Conditions and Privacy Policy. UK. What if I am not present when my order arrives? Germany. Burgess Hill The product will be sent to you as soon as we have received it. Some offer codes can be used on sale items and this will be specified in the terms and conditions of each promotion. Where is my return? - Intelligent Returns Rest of the World. Your statutory rights are not affected. By using our website you agree to our cookie policy. 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