If your organization has taken a platform approach to in-store technology, the addition of new technologies, such as touchless self-checkout, may be incorporated more smoothly with existing IT infrastructure. All Rights Reserved BNP Media. Retail security refers to the comprehensive set of measures and strategies implemented to protect retail businesses from theft, vandalism, fraud, and other security risks. Self-checkout machines equipped with this technology use a camera to scan a shoppers face and determine certain key data, such as estimating his or her age. Please click here to continue without javascript.. Security eNewsletter & Other eNews Alerts, How an Investment in Security Can Prevent Unplanned Expenses, Sustainably meeting the security and operational needs of solar farms, Smaller School Districts are Facing Infrastructure Growing Pains, Measure What Matters: The Top 10 Reports Every Security Leader Should Have, Effective Security Management, 7th Edition, 5 pillars to planning & implementing security technology, How to mitigate retail shrink using visual AI, Implementing AI security solutions: A crawl-before-you-run strategy. Cleanliness is also an essential consideration towards improving safety within the store. Here are a few key things that can cut down on self-checkout (SCO) shrink: And while these methods are a great place to start with a more secure self-checkout, forward-thinking retailers can go even further with technologies like AI. Only certain financial institutions or organizations with the correct key can read the encrypted data, effectively improving safety and security in retail stores. Security and investigative tactics for making sure retail employees aren't skimming from the till or making sweetheart deals for their friends. Ergonomics involves matching your workplace requirements to your employee capability, and it is vital when evaluating store security and safety. By safeguarding your assets, building customer confidence, and protecting your brand reputation, retail security becomes a catalyst for growth and prosperity. Locks are a constant feature in every retail store; the only difference is each locks quality and protection capacity. Whether your wireless is for customers or for back-office use, you should know the basics of keeping unwanted activity off your network. Scanners and barcode labels can ensure all products that are purchased are correctly captured., Pro tip: look into the solutions youre already using, Retail solutions like POS systems, staff management software and payment processors often come with built-in security capabilities, says Danny Choi, Founder, and CEO at. Charles Sennewald brings a time-tested blend of common sense, wisdom, and humor to this bestselling introduction to workplace dynamics. Supply chain security is being remade by black swan events, economic blahs, and more. Case study: Secure remote access for POS vendor, MICROS Systems' CISO on allowing remote point-of-sale support without opening customers up to potential breach, Case study: Converging physical and cyber security at Stop & Shop. Examples include: Physically examine all the areas and components of your store to assess for these types of threats. Product diversion costs manufacturers millions, but often isn't technically illegal. Retail stores are the primary targets of unethical hacking, which involves confidential business information falling into the wrong hands. Copyright 2023 IDG Communications, Inc. CSO provides news, analysis and research on security and risk management, Sponsored item title goes here as designed, Financial fraud: How investigators work to combat data theft, a sample report form to help ensure retail investigations are thorough and well-documented, Supply chain threats: 5 game-changing forces, The 10 most powerful cybersecurity companies, 7 hot cybersecurity trends (and 2 going cold), The Apache Log4j vulnerabilities: A timeline, Using the NIST Cybersecurity Framework to address organizational risk, 11 penetration testing tools the pros use, Video analytics are useful but need improvement, Consider RFID tags that monitor movement of high-value goods, Encrypt data all the way from card scanner through backend systems. The NRFs latest retail security survey found that overall shrink in retail is, . In the 2022 NRSS, 100% of respondents reported that their LP/AP teams were responsible for physical store locations; 85% were responsible for securing the organizations headquarters; and 84% were responsible for securing supply chain facilities. When taken as a percentage of total retail sales in 2021, that shrink represents $94.5 billion in losses up from $90.8 billion in 2020, according to the National Retail Federation's (NFR) 2022 National Retail Security Survey (NRSS). NRF's loss prevention community works with retail LP professionals, law enforcement and government agencies to protect retailers, people, assets, reputations and brands. Reporting any acts of violence by customers or co-workers is essential. Read Now, Leadership, relationships and training can all play a role in your workers safety, business and experience modification rate. If you dont need the data, dont store it. As retail security risks evolve, retailers are turning to new strategies and security technologies to mitigate those risks, including video analytics, artificial intelligence, license plate recognition, perimeter surveillance and more. You will benefit from a caring, satisfying and stimulating work environment . Retail Safety and Security Tools. Lets say you have specific measures for cash handling. Cash, clothes, cigarettes, copperpretty much everything. This includes everyone from store-level LP/AP team members to senior loss prevention management. An in-depth return on investment (ROI) analysis for Agilence customers by Drive Research. Copyright 2023. Choosing a solid lock system for your store is one practical tip to maximize safety and security in retail stores; the burglar should work hard to gain entry. Every business should consider installing security cameras within the store and in the outside environment to improve safety. #1 Improve access control. Select Accept to consent or Reject to decline non-essential cookies for this use. Another reason to avoid Windows XP in your retail store is that it is incredibly disruptive maintenance. One thing you could do is perform specific checks based on your staffs roles and responsibilities. An excellent example of this concept is hiring weak individuals to handle heavy boxes without tools to complement the activity. Although this approach does not guarantee the reduction and prevention of criminal activities, it proves helpful when investing in specific incidents. Field techniques and tests for detecting internal retail theft, including double buys, combination buys, and refund buys. Retailers use numerous programs and initiatives to raise awareness of issues or train and educate team members about proper LP/AP practices. So, if your store lacks a lock system, your chances of compensation are very low in the occurrence of a break-in. (2005). Managing the number of people within a retail space has never been more critical. Post emergency phone numbers in a convenient location and add one-touch emergency button . The role of wireless networks continues to grow in retail operations. The tips mentioned in this article are effective in ensuring safety and security in retail stores. You can label your doors to show those for staff access only and those not to prevent any inconveniences. Expert guidance on saving time and money by carefully scoping PCI validation efforts. Visit our updated, This website requires certain cookies to work and uses other cookies to help you have the best experience. Unlike physical security breaches, digital threats are carried out through cyber break-ins. All Sponsored Content is supplied by the advertising company. Many retailers cannot afford to have a 24/7 security team. If youre on a budget, he says you can use less expensive security tag options and install sensors at the store exit to check for active tags. Examples of retail tech in action include EMV chip-embedded debit and credit cards, contactless solutions like self-scanners at the POS and facial recognition technology all of which increase the safety and security of retailers and consumers alike. The NRSS surveyed retail loss prevention and security executives about risks, threats and vulnerabilities to their company and the retail industry. Here's how to keep your defenses up to date. Visit our updated. Designated areas can also be created for safety mustering in the event of a drill or emergency. When customers feel secure in your store, they are more likely to spend more time browsing and making purchases. ], Cash handling and restaurant loss prevention, The scoop on restaurant loss prevention and cash management, Friendly's Restaurants' Ernie Patnode approaches cash management with a lot of common sense, a little technology and, yes, politeness (2006), Auction blocks: Criminals unload counterfeit and stolen goods on eBay, Criminals use online auctions as a place to unload stolen, diverted and counterfeit products. Slip, trip and fall hazards are in every part of stores, thus incidences of slips, trips and falls are growing. How leading brands execute programs with inspections, corrective action plans and tasks. Charles Sennewald brings a time-tested blend of common sense, wisdom, and humor to this bestselling introduction to workplace dynamics. How to reduce PCI scope. Copyright 2023. Or, if you discover some blind spots in your store, you can install the right equipment to keep them visible to you and your employees. What is an EAP? Is it legal to use Firesheep at Starbucks? Interested in participating in our Sponsored Content section? You need to invest in quality locks to protect your store inventory during closing hours as they prove ideal for preventing burglary and unwanted entry. Retail solutions like POS systems, staff management software and payment processors often come with built-in security capabilities, says Danny Choi, Founder, and CEO at Payment Depot. We argue for the connection to be made between social expectations of safe and secure societies and the limits to management . Employee, vendor, and customer entrances should track the number of people in the store to ensure occupancy is consistent with health mandates. As today's industry leaders know, data is key to driving impact and success. By implementing effective retail security measures, you can not only protect your merchandise but also create a safe and trustworthy environment for your customers. According to the report, the implementation of security technology represents a shift toward more intelligence-based loss prevention practices. 3. You must have JavaScript enabled to enjoy a limited number of articles over the next 30 days. Digitally transform your facilitys safety practices with features like geofencing, safety mustering, and safety alerts. Beyond losing goods, retailers also face several security-related challenges across the industry. When managing a business, even your employees need access to store keys to ensure activities flow smoothly. 100. Invest in a Safe. Lack of security update features makes Windows XP the weakest, making it the easiest target for hackers. Please click here to continue without javascript.. Security eNewsletter & Other eNews Alerts, How an Investment in Security Can Prevent Unplanned Expenses, Sustainably meeting the security and operational needs of solar farms, Smaller School Districts are Facing Infrastructure Growing Pains, Measure What Matters: The Top 10 Reports Every Security Leader Should Have, Effective Security Management, 7th Edition, Retail Loss Prevention and Security Association to hold virtual summit October 22, NRF to host NRF PROTECT ALL ACCESS: Retails loss prevention and cyber risk online event. Save my name, email, and website in this browser for the next time I comment. Ensure that the layout facilitates the correct functioning of commercial janitorial services to ensure easy cleaning even in the presence of customers. OSHA mandates that employees working alone be checked on during regular intervals to ensure the employees safety and health. The Occupational Safety and Health Administration, commonly referred to as OSHA, provides guidance and regulations designed to help maintain proper retail safety measures. Close and lock back or side doors. A good rule of thumb to follow? Fire is among the most common elements that may cause damage to your store if not correctly managed. The first step to any successful EHS program is recognizing the value and importance of audits and inspections. On any given day, as a Safety Professional, you might: Promote healthy and safe working practices to all levels of leadership and lines of business to target improvements and reduce risk. Retailers must stay ahead of them. Contact us today for more information and to request a free sample. Identify the parts that are prone to security breaches. Theft, fraud, and data breaches can put a sizeable dent on your bottom line and reputation. Showing 1 to 100 of 100 entries. Post signs that inform customers that very little cash is on the premises, and schedule bank runs during daylit hours when more than one employee is working. Contactless options enable transactions to be made safely and like the name implies with no contact, which is of utmost importance to help protect employees and customers. hbspt.cta._relativeUrls=true;hbspt.cta.load(201960, 'e6116291-5e14-41df-8468-6239153dc8ad', {"useNewLoader":"true","region":"na1"}); Receive free educational resources like exclusive reports, webinars, and industry thought leadership articles straight to your inbox. After April of this year, fuel retailers rather than credit and debit card companies will be required to pay for theft committed at gas pumps without EMV readers as the last retail industry. Don't let security gaps hold back your business successtake proactive steps today. As ORC gangs focus on stealing high ticket items, anti-theft devices are a potential solution to reduce theft. Similar to the last five years, the average retail shrink rate in 2021 was 1.4%. Hackers cant steal what you dont have. Design, CMS, Hosting & Web Development :: ePublishing, This website requires certain cookies to work and uses other cookies to help you have the best experience. What do the Mob, eBay and Winona Ryder have in common? A commercial sprinkler system integrated into a smoke detector can also prove helpful to prevent fire damage. The ideal design should feature a well-defined area for customer and employee areas separated by a clear boundary. Unlike typical retail workers, lone-working retail workers are at a higher risk of accidents without immediate aid and threats or violence. Here are some tech tips for safety and security in retail stores that every business needs to consider in the daily running of their business. Design, CMS, Hosting & Web Development :: ePublishing, This website requires certain cookies to work and uses other cookies to help you have the best experience. By focusing on the information shared, you can ensure your store inventory is safe, satisfy customers, and happier employees when handling their responsibilities. Although the risk of robbery, assault and other threatening behavior is low, your employees need to be trained on what to do in these situations. And safety alerts enable a quicker and more direct response in emergency situations. Visit our updated, This website requires certain cookies to work and uses other cookies to help you have the best experience. Browse resources and read the latest articles and press releases related to loss prevention. #4 Conduct fraud training. Copyright 2023 SafetySkills. OSHA has issued retailadministrative controlsthat include disinfecting protocols, keeping socially-distances queues, restricting the number of shoppers, and offering additional employee breaks for handwashing. #2 Implement anti-theft devices. June 18, 2019. Now lets talk about digital threats. remotely using your computer or mobile device. Retail theft investigations: Tactics and strategies. Whatever the case, make sure that youre performing due diligence on every person who joins your team. To respond to the increase in ORC, violence, internal theft and more, retailers are looking to implement new security solutions togo above and beyondtraditional video surveillance and analytics. But retail security . Figure 1 provides the average number of LP/AP team members by sales volume. We've gathered data-backed retail statistics to help you succeed in the future of retail. Research proves that employees paid more than the average pay are more loyal and treat customers better. Online safety training! Read Now, Although employers are responsible for providing a safe work environment, everyone plays a role in safety. Print out your guidelines and post them in places where your employees converge such as the stockroom, back office, or behind the counter. for your business, and have a manager go through your store to check if your measures are being carried out correctly. You need to identify potential causes of fires like exposed electricity wires, improper flammable chemical storage, and open flames within the store and develop a clear prevention strategy. All Sponsored Content is supplied by the advertising company. Most respondents are spending more on technology or capital/equipment. DeRouanna recommends choosing a system you can access remotely using your computer or mobile device. Understanding the ROI of the Agilence Platform. Retail sales are up, but so are security concerns. Placement of the safe is also an essential factor to consider; you need to ensure it is not in an open place that everyone can see. Ensure that your employees are well aware of security policies. Meanwhile, some payment processors offer data breach protection as well as chargeback and risk monitoring.. What Can Workers and Employers Do to Prevent Injuries? There are two main types of security threats: physical and digital. Working in retail is generally a safe occupation, but there are many common hazards that retail workers must face every day. This years NRSS report, conducted in partnership with the Loss Prevention Research Council (LPRC), takes a closer look at the impact of ORC on the retail industry. Excerpted from Private Security and the Investigative Process by Charles Nemroth. This section focuses on the vital elements you should consider when evaluating your stores safety. Retail Safety and Security Tools. Limit the number of available entry or exit doors, especially at night. They include: The best way to protect yourself against digital threats is to ensure that the hardware and software youre using in your store are compliant and up-to-date with the latest security standards. Required fields are marked *. Numerous businesses have witnessed significant improvements in sales and profits by implementing robust retail security strategies. Before workers are allowed to use ladders, scissor lifts and order pickers, train them over fall prevention measures. A visible demonstration that you embrace a culture of safety is imperative to success. Taking these steps will help you come up with the right measures to set in place. Scanners and barcode labels can ensure all products that are purchased are correctly captured.. As one might expect, the size of LP teams also varied by sales volume. Download your copy today. Geofencing helps keeps workers safe by creating zones of known hazardous locations. This button displays the currently selected search type. On the other hand, if youre bringing in warehouse and delivery personnel, then youll want to add drug testing and motor vehicle reports to the list of things to check. 3, Efficient, ergonomic, and eco-friendly. Loss prevention professionals across the country have the responsibility of keeping employees and customers safe, but with an escalation in organized retail crime incidents, increase in drug use and rising incidences of workplace violence, they're facing a complex and ever-changing challenge. Failure to incorporate the ideal ergonomic configuration may result in employee injury and property damage. Enabled by WirelessHART technology, wearable location tags, location anchors, and user-friendly software, this robust digital safety solution provides relevant-time monitoring of your most valued resource your people. Your store should have security measures in place, such as cameras, aisle mirrors and drop safes to help deter crime and allow employees to keep an eye on anyone inside the store. AMPM. Compensating controls are a standard part of any security posture. When taken as a percentage of total retail sales in 2021, that shrink represents $94.5 billion in losses up from $90.8 billion in 2020, according to the National Retail Federations (NFR) 2022 National Retail Security Survey (NRSS). As ORC gangs become more sophisticated, retailers need to keep employees trained and aware of potential issues. The retail industry has a lot of diverse and physical demands for its employees. This is why it is important to establish store security measures across your locations. All Rights Reserved BNP Media. Approximately a third of respondents indicated they increased budgets for guards or other categories, including global security, safety and staffing. Report: Global retail theft decreases in 2010. Refer to theLoss Prevention categoryfor checklists, how-tos and best practices for loss prevention. You can install a security alarm system, hire security guards and set up surveillance cameras to try and nip crime in the bud. It would be best if you regularly rekeyed the locks to prevent duplication from burglars with inside connections to your business. Commercial fencing service providers can provide a preventative approach towards locations affected by floods, maximizing safety for your retail store. When evaluating safety in stores, there are numerous factors to consider, from fire hazard measures to managing natural disasters. Such a setup will result in back injuries, damage to the boxes, and an unproductive configuration. Since hackers primarily target your customer card information through the POS machine, the best protective measure is to keep the data away from this machine. Focusing on the two aspects in question is necessary to prevent them from affecting your daily firm activities. In retail, carefully applied security measures clearly benefit the bottom line. Start with access control. Safes create a more secure and hidden compartment to hide your business earnings, and they feature a more powerful and more complicated lock system. Retail workers may face several different types of hazards in their day-to-day work. If your store security measures arent followed, take the steps to correct course. You must have JavaScript enabled to enjoy a limited number of articles over the next 30 days. Many of the security technologies being utilized provide more detailed data and intelligence required to investigate ORC or identify where pain points are occurring and how to address them.
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